Custom Furniture Returns
Due to the custom nature of our furniture, all sales are generally final. Custom furniture is made specifically to your measurements, specifications, and design preferences, making returns impractical in most cases. However, we are committed to ensuring your complete satisfaction with your purchase.
Defective or Damaged Items
If you receive furniture that is defective or damaged during shipping, please contact us immediately within 48 hours of delivery. We will:
- Inspect the damage or defect
- Arrange for repair or replacement at no cost to you
- Provide a full refund if repair or replacement is not possible
Please do not use damaged or defective items, as this may affect our ability to provide a remedy.
Design Approval Process
To minimize the need for returns, we provide a comprehensive design approval process:
- 3D Visualization: We provide detailed 3D renderings of your furniture before production begins
- Material Samples: You can review and approve material samples before final production
- Final Approval: You must approve the final design, dimensions, and materials before we begin production
Once you approve the design and production begins, changes or cancellations may not be possible without incurring additional charges.
Cancellation Policy
Orders may be cancelled under the following conditions:
- Before Production: If you cancel before production begins, you will receive a full refund of any deposits paid, minus a 10% processing fee
- During Production: If you cancel after production has begun, you may be responsible for costs incurred up to the cancellation date
- After Completion: Cancellations after completion are generally not accepted, except in cases of defects or damage
Modifications and Adjustments
If you are not completely satisfied with your custom furniture, we offer the following options:
- Minor Adjustments: We may be able to make minor adjustments to improve fit or functionality at no additional cost, within 30 days of delivery
- Refinishing: If you are not satisfied with the finish, we may offer refinishing services at a reduced cost
- Modifications: Structural modifications may be possible but will incur additional charges
Warranty Claims
If your furniture has a manufacturing defect covered under our warranty, we will repair or replace the item at no cost to you. Warranty claims must be made within the warranty period specified in your order agreement. Please see our Terms of Service for detailed warranty information.
Refund Process
If a refund is approved, it will be processed as follows:
- Refunds will be issued to the original payment method
- Processing time is typically 5-10 business days
- You are responsible for return shipping costs unless the item is defective or damaged
- Items must be returned in their original condition
Non-Returnable Items
The following items are not eligible for return:
- Custom furniture made to specific measurements
- Items that have been modified, altered, or damaged by the customer
- Items that have been used extensively or show signs of wear
- Special order items that have been personalized
- Items purchased more than 30 days ago
Return Shipping
If a return is approved, you are responsible for:
- Properly packaging the item to prevent damage during shipping
- Arranging and paying for return shipping
- Ensuring the item is received by us in its original condition
We recommend using a shipping service with insurance and tracking. We are not responsible for items lost or damaged during return shipping.
Contact Us for Returns
To initiate a return, cancellation, or discuss a concern about your order, please contact us:
Thisdomaindontexist123.ddd
3431 E 86th Ave
Thornton, CO 80229
United States
Phone: +1 (720) 897-8300
Email: questionnY3mxs9K1m
Please have your order number and photos of any damage or defects ready when you contact us.
Dispute Resolution
If you are not satisfied with our resolution of your return or refund request, you may file a complaint with the Better Business Bureau or seek resolution through small claims court in Thornton, Colorado.